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Law 144/2015

Alternative Dispute Resolution for Consumer Disputes (Law No. 144/2015, of September 8th)

If you have any complaints or questions regarding the use of our website or any of our products or services, you can contact us at Browlist, Lda., through our email address:geral@browlist.pt

In case of consumer dispute arising from the supply of goods and services by Browlist, Lda., you can resort to the European Online Dispute Resolution Platform, available at https://ec.europa.eu/consumers/odr, or the following alternative consumer dispute resolution entities:

  1. National Center for Information and Arbitration of Consumer Conflicts – CNIACC

Tel.: (+351) 213 847 484; Email: cniacc@fd.unl.pt

  1. Center for Information, Mediation, and Arbitration of Consumer Conflicts of Algarve – CIMAAL

Tel.: (+351) 289 823 135; Email: cimaal@mail.telepac.pt; info@consumoalgarve.pt

  1. Consumer Conflict Arbitration Center of the District of Coimbra – CACRC

Tel.: (+351) 239 821 690/289. Email: geral@centrodearbitragemdecoimbra.com

  1. Consumer Conflict Arbitration Center of Lisbon – CACCL

Tel.: (+351) 218807030. Email: juridico@centroarbitragemlisboa.pt; director@centroarbitragemlisboa.pt

  1. Arbitration Center of the Autonomous University of Lisboa (CAUAL)

Tel.: (+351) 213177660. Email: centrodearbitragem@autonoma.pt

  1. Consumer Information and Arbitration Center of Porto – CICAP

Tel.: (+351) 225 508 349 / (+351) 225 029 791; Email: cicap@mail.telepac.pt

  1. Consumer Conflict Arbitration Center of Vale do Ave/Arbitral Tribunal – TRIAVE

Tel.: (+351) 253 422 410; Email: triave@gmail.com

  1. Consumer Information, Mediation, and Arbitration Center (Consumer Arbitral Tribunal) – CIAB

Tel.: (+351) 253 617 604; Email: geral@ciab.pt

  1. Consumer Conflict Arbitration Center of the Autonomous Region of Madeira – CACC RAM

Tel: (+351) 291 215 070; Email: centroarbitragem.srias@madeira.gov.pt

For general information regarding consumer issues or the appropriate alternative dispute resolution entity for your case, you can contact the telephone helpline of the Directorate-General for Consumer (+351 213 564 650) or send an email to: dgc@dgconsumidor.gov.pt.

On that website, you can also access the Electronic Platform for Alternative Dispute Resolution in online sales or service contracts.

More information is available at the Directorate-General for Consumer.

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